Return Window
We accept returns within 14 days of delivery. To be eligible, items must be unused, in original condition, and returned with any included packaging.
How to Start a Return
To keep your return fast and simple, please email us before sending anything back.
Step 1
Email Contact@majestycases.com with your order number and the item(s) you’d like to return.
Step 2
We’ll reply with return instructions and the correct return address.
Step 3
Pack the item securely and share your tracking number once shipped.
Refund Processing
Once your return is received and inspected, refunds are issued to the original payment method. Please allow 3–7 business days for the refund to reflect, depending on your bank/provider.
If your return doesn’t meet the eligibility requirements (used, damaged after delivery, missing parts), we may not be able to approve a full refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos. We’ll prioritize a replacement or resolution as quickly as possible.
Exchanges
Want a different color/model? The fastest method is to request a return and place a new order. If you need help choosing the right option, we’re happy to assist.