Refund policy

Returns & Refunds Policy

At MAJESTY, we take pride in the quality and craftsmanship of our products. If for any reason your purchase does not meet your expectations, please review our Returns & Refunds Policy below.

1. Eligibility for Returns

We accept returns on eligible items within 30 days of delivery, provided that:

The item is unused and in its original condition
All original packaging is intact
The item shows no signs of wear, damage, or alteration

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale
Used, damaged, or altered products
Items returned without original packaging

3. How to Initiate a Return

To request a return, please contact our customer care team before sending any item back:

Email: Contact@majestycases.com
Phone: +44 7520 636447

Please include your order number and the reason for your return. Returns sent without prior approval may not be processed.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, as MAJESTY is not responsible for lost return shipments.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method within 5–10 business days.

Please note that original shipping fees are non-refundable.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include clear photos of the item and packaging so we can resolve the issue promptly.

7. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different item, please return the original purchase (if eligible) and place a new order.

8. Late or Missing Refunds

If you have not received your refund after the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact us and we will assist you.